Privacy Policy

Effective Date: 1 October 2026

Classified.lk respects your privacy and is committed to protecting the personal information you provide when using our website and services.

This Privacy Policy explains what information we may collect, how we use it, when we may share it, how we protect it, and the choices available to you.

By using Classified.lk, you acknowledge the practices described in this Privacy Policy.

This Privacy Policy applies to the Classified.lk website, related services, features, and communications operated by or on behalf of Classified.lk.

1. Information We Collect

We may collect information that you provide directly to us, information generated when you use our services, and information received from other sources where permitted by applicable law.

Information You Provide

Depending on how you use Classified.lk, we may collect:

  • Name or business name.
  • Email address.
  • Telephone or mobile number.
  • Account login information.
  • Location or address information that you choose to provide.
  • Information included in advertisements.
  • Photographs, videos, and other uploaded content.
  • Information provided when contacting customer support.
  • Information provided when communicating with other users through our platform.
  • Payment and transaction information when you purchase paid services.
  • Other information you voluntarily provide to us.

Please remember that information included in a publicly visible advertisement may be accessible to other website visitors.

Information Collected Automatically

When you access Classified.lk, we may automatically collect technical and usage information such as:

  • IP address.
  • Browser type and version.
  • Device type and operating system.
  • Approximate geographic information derived from technical data where permitted.
  • Pages visited.
  • Search and browsing activity.
  • Date and time of visits.
  • Referring and exit pages.
  • Advertisement interactions.
  • Website performance and diagnostic information.
  • Other standard web server and analytics information.

This information helps us operate, secure, analyze, and improve the platform.

2. Public Information

Classified.lk is a classifieds platform, and certain information submitted as part of an advertisement may be publicly displayed.

Depending on the advertisement and the features used, this may include:

  • Advertisement title and description.
  • Photographs and videos.
  • Advertised price.
  • General location.
  • Seller or business information.
  • Contact information where the advertiser chooses to make it visible.

Users should carefully consider the information they include in public advertisements.

You should not publish passwords, financial account credentials, national identification numbers, or other highly sensitive personal information in an advertisement.

3. How We Use Your Information

We may use personal information for purposes including:

  • Creating and managing your account.
  • Publishing and managing advertisements.
  • Providing Classified.lk services.
  • Allowing users to communicate with advertisers.
  • Processing payments for paid services.
  • Providing customer support.
  • Responding to enquiries and complaints.
  • Verifying accounts or information where appropriate.
  • Detecting and preventing fraud, abuse, spam, and unauthorized activity.
  • Maintaining the security of our website and systems.
  • Monitoring and improving website performance.
  • Understanding how users interact with Classified.lk.
  • Developing and improving products and services.
  • Personalizing aspects of your experience.
  • Sending service-related communications.
  • Sending marketing or promotional communications where permitted and according to your preferences.
  • Complying with legal and regulatory obligations.
  • Protecting the rights, property, and safety of Classified.lk, our users, and others.
  • Enforcing our Terms & Conditions and other platform policies.

We may also use aggregated or de-identified information for analytics, research, reporting, and business purposes where it no longer reasonably identifies an individual.

4. Communication Between Users

Classified.lk may provide communication features that allow users to contact advertisers or other users.

When you contact another user through Classified.lk, certain information may be shared with that user as necessary to facilitate the communication or transaction.

For example, depending on the communication method and functionality available, your name, email address, telephone number, or other information may be visible to the person you contact.

You should only provide information that you are comfortable sharing with another user.

Classified.lk does not control how another user may subsequently use information that you voluntarily disclose to them.

5. Marketing Communications

We may send you information about Classified.lk, new features, services, special offers, promotions, or other products and services where permitted by applicable law.

You can generally opt out of promotional emails by using the unsubscribe option included in the relevant communication.

Please note that opting out of marketing communications will not necessarily stop important service-related communications, such as security alerts, account notices, transaction information, or changes to our Terms and Policies.

6. Cookies and Similar Technologies

Classified.lk may use cookies and similar technologies to improve your experience and operate the website.

What Are Cookies?

Cookies are small text files stored on your computer, smartphone, tablet, or other device when you visit a website.

They can allow a website to recognize your device, remember preferences, maintain sessions, improve performance, and understand how visitors use the website.

Types of Cookies We May Use

Essential Cookies

These cookies may be necessary for core website functions such as account login, security, navigation, and other essential features.

Preference Cookies

These cookies may remember settings and preferences so that you do not need to enter them repeatedly.

Analytics Cookies

These cookies may help us understand how visitors use Classified.lk, including which pages are visited and how the website performs.

Advertising and Marketing Cookies

Where used, these technologies may help us measure advertising effectiveness and provide more relevant advertising or promotional content.

7. Managing Cookies

Most modern web browsers allow you to control or delete cookies through their settings.

You may choose to block certain cookies or receive a notification before cookies are stored.

However, disabling essential cookies may cause certain features of Classified.lk to stop working correctly.

Where Classified.lk provides a cookie-consent or preference mechanism, you may use that mechanism to manage applicable cookie preferences.

8. Third-Party Services

Classified.lk may use third-party service providers to help operate and improve the platform.

These providers may perform services such as:

  • Website hosting.
  • Cloud storage.
  • Payment processing.
  • Email delivery.
  • SMS or communication services.
  • Analytics.
  • Security and fraud prevention.
  • Advertising and marketing.
  • Customer support.
  • Technical monitoring.

Where third-party providers process personal information on our behalf, we expect them to handle that information in accordance with applicable contractual and legal requirements.

Third-party services may have their own privacy policies. We encourage users to review those policies where appropriate.

Important: Classified.lk will update this Privacy Policy or its related disclosures when specific third-party advertising, analytics, payment, or other services are introduced where disclosure is required or appropriate.

9. Disclosure of Personal Information

We do not sell or rent your personal information to third parties for their independent marketing purposes without appropriate authorization or a lawful basis.

We may disclose personal information in circumstances including:

Service Providers

We may share information with companies and service providers that help us operate Classified.lk, such as hosting, payment, security, analytics, communication, and customer-support providers.

Other Users

Information contained in public advertisements or voluntarily provided through communication features may be visible to other users.

Legal Requirements

We may disclose information where required or permitted by applicable law, regulation, court order, or lawful request from an authorized authority.

Fraud and Security

We may disclose information where reasonably necessary to investigate or prevent fraud, abuse, security incidents, illegal activity, or threats to the safety of users or others.

Protection of Rights

We may disclose information where reasonably necessary to protect the rights, property, security, or legitimate interests of Classified.lk, our users, or others.

Business Transactions

If Classified.lk or its business assets are involved in a merger, acquisition, restructuring, sale, financing, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

10. User Communications and Abuse Prevention

Communications sent through Classified.lk may be processed using automated security systems and, where appropriate and permitted by law, reviewed to detect spam, fraud, malicious content, abuse, or violations of our Terms & Conditions.

We may restrict or suspend communication functionality where necessary to protect users and the platform.

You must not use Classified.lk communication tools to collect personal information unlawfully, send spam, distribute malicious software, conduct fraud, or otherwise violate our Terms & Conditions.

11. Payment Information

Where Classified.lk offers paid services, payments may be processed by third-party payment service providers.

Classified.lk may receive transaction-related information such as payment status, transaction reference, amount, and other information necessary to administer the transaction.

Payment card or banking credentials may be processed directly by the relevant payment provider rather than being stored by Classified.lk, depending on the payment method used.

Users should review the privacy policy of the relevant payment provider for additional information.

12. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Security measures may include:

  • Access controls.
  • Password protection.
  • Encryption where appropriate.
  • Secure communications.
  • System monitoring.
  • Authentication controls.
  • Security testing and monitoring.
  • Backup and recovery procedures.
  • Physical and technical safeguards provided by our infrastructure providers.

However, no internet-based service can guarantee absolute security.

You are also responsible for protecting your account credentials and should never share your password, authentication codes, or other security credentials with another person.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining records, resolving disputes, preventing fraud, complying with legal obligations, and enforcing agreements.

The appropriate retention period may vary depending on:

  • The type of information.
  • The purpose for which it was collected.
  • Whether your account remains active.
  • Legal and regulatory requirements.
  • Security and fraud-prevention requirements.
  • The need to resolve disputes or enforce agreements.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

14. Your Privacy Rights

Subject to applicable law and any applicable limitations or conditions, you may have rights relating to your personal information, including rights concerning:

  • Access to personal information held about you.
  • Correction of inaccurate or incomplete information.
  • Withdrawal of consent where processing is based on consent.
  • Deletion or erasure in circumstances where legally applicable.
  • Restriction or objection to certain processing.
  • Other rights available under applicable Sri Lankan data protection law.

Sri Lanka's Personal Data Protection Act No. 9 of 2022 establishes a legal framework governing the processing of personal data and provides rights and obligations concerning personal data protection. The Act has subsequently been amended, including by the Personal Data Protection (Amendment) Act, No. 22 of 2025.

The availability and scope of particular rights may depend on the circumstances and applicable law.

To exercise a privacy-related right, please contact us using the contact details provided below. We may need to verify your identity before processing certain requests.

15. Account and Personal Information Requests

If you want to update information associated with your Classified.lk account, you may be able to do so through your account settings.

You may also contact us to request access, correction, deletion, or other action concerning your personal information, subject to applicable law.

Some information may need to be retained where required for legal, security, fraud-prevention, accounting, or other legitimate purposes.

Deleting an account does not necessarily result in immediate deletion of every record associated with that account.

16. International Data Transfers

Classified.lk and its service providers may use infrastructure, systems, or service providers located in Sri Lanka or other countries.

Where personal information is transferred outside Sri Lanka, we will take appropriate steps required by applicable law concerning such transfers and data protection safeguards.

17. Children's Privacy

Classified.lk is intended for use by individuals who are legally permitted to use the services.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to Classified.lk inappropriately, please contact us so that we can review the matter and take appropriate action.

18. Third-Party Websites

Classified.lk may contain links to third-party websites, applications, services, or advertisements.

We do not control the privacy practices of third parties.

When you leave Classified.lk and access another website or service, that third party's privacy policy will apply.

We encourage you to review the privacy policy of every third-party service before providing personal information.

19. Advertising and Analytics

Classified.lk may use analytics, advertising, remarketing, or similar technologies to understand website usage, measure advertising performance, improve our services, and provide relevant promotional content.

Where these technologies involve third-party providers, those providers may collect information according to their own privacy policies and applicable settings.

We will provide additional information about material third-party tracking technologies where appropriate.

20. Do Not Track Signals

Some web browsers provide a “Do Not Track” feature.

Because there is currently no universally consistent technical standard for responding to such signals, Classified.lk may not respond to all browser-based Do Not Track signals.

You may instead use available browser settings or any privacy and cookie controls provided by Classified.lk.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our services.
  • Technology.
  • Data-processing practices.
  • Legal or regulatory requirements.
  • Security practices.
  • Third-party services.

When changes are made, we will publish the updated Privacy Policy on Classified.lk and update the effective date.

Your continued use of Classified.lk after an updated Privacy Policy becomes effective indicates your acknowledgment of the updated policy, subject to any consent requirements imposed by applicable law.

22. Contact Us

If you have questions, requests, concerns, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us through the contact details provided on the Classified.lk website.

Classified.lk
Website: classified.lk

When contacting us regarding personal data, please provide enough information for us to understand and respond to your request. We may request additional information to verify your identity where necessary.

By using Classified.lk, you acknowledge that you have read and understood this Privacy Policy and the ways in which your personal information may be processed as described above.